Return & Refund Policy
This policy applies to orders placed through our UK store and is written in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.
Our Returns Policy
We offer a 30-day return policy, giving you 30 days after receiving your item to request a return for a refund or exchange.
To be eligible under this policy, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at support@oliviajeanboutique.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Faulty, Damaged, or Misdescribed Items
Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not fit for purpose:
- Within 30 days of receipt, you're entitled to a refund, repair, or replacement.
Please inspect your order on arrival and contact us immediately at support@oliviajeanboutique.com if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and put it right — this is separate from, and does not use up, your standard return rights above.
Exceptions / Non-Returnable Items
Certain items are exempt from both the statutory cancellation right and our extended returns policy, including perishable goods (such as food, flowers, or plants), custom or personalised products (such as special orders), and sealed personal care/hygiene goods (such as beauty products) once unsealed after delivery. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.
We're unable to offer returns on sale items or gift cards, except where the item is faulty or your statutory rights apply.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
Once we cancel your order or receive your returned item, we'll inspect it and confirm whether your refund has been approved. We'll issue your refund within 14 business days of receiving the goods back (or of receiving evidence you've sent them back, if earlier).
Refunds are made to your original payment method. Please note it can take a few additional days for your bank or card provider to process and display the refund.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at support@oliviajeanboutique.com.
Contact Information
Store name: Olivia Jean Boutique
Company name: HMU Commerce
Company Address:Middeleeuwen 24, Dalfsen, Overijssel, 7722 ZB, Netherlands
Warehouse Address: 726 Pinebank, Tullygally, Craigavon, BT65 5DA, United Kingdom
Phone: +44 7575 784775
Email: support@oliviajeanboutique.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.