Return & Refund Policy

This policy applies to orders shipped within the United Kingdom and is written in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without needing to give a justification.

To cancel, simply notify us within this 14-day window by contacting support@oliviajeanboutique.com. Once you've told us you wish to cancel, you then have a further 14 days to send the item back to us.

To be eligible for a refund under this right, the item should be unused, unworn, with tags attached, and in its original packaging where possible — though under the law you are entitled to a refund even if you have opened the packaging to inspect the item, as long as it hasn't been used beyond what's needed to check it (similar to how you'd handle it in a shop). Please note that certain goods are exempt from this right where sealed for hygiene reasons and unsealed after delivery (see "Exceptions" below).

Our Extended Returns Policy

In addition to your statutory cancellation right, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return for a refund or exchange.

To be eligible under this extended policy, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at support@oliviajeanboutique.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Faulty, Damaged, or Misdescribed Items

Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not fit for purpose:

• Within 30 days of receipt, you're entitled to a full refund, repair, or replacement.
• After 30 days (up to 6 months), we'll offer a repair or replacement first; if that isn't possible or doesn't fix the issue, you're entitled to a refund.

Please inspect your order on arrival and contact us immediately at support@oliviajeanboutique.com if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and put it right — this is separate from, and does not use up, your standard return rights above.

Exceptions / Non-Returnable Items

Certain items are exempt from both the statutory cancellation right and our extended returns policy, including perishable goods (such as food, flowers, or plants), custom or personalised products (such as special orders), and sealed personal care/hygiene goods (such as beauty products) once unsealed after delivery. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

We're unable to offer returns on sale items or gift cards, except where the item is faulty or your statutory rights apply.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

Once we cancel your order or receive your returned item, we'll inspect it and confirm whether your refund has been approved. In line with the Consumer Contracts Regulations 2013, if you're exercising your 14-day cancellation right, we'll issue your refund within 14 days of receiving the goods back (or of receiving evidence you've sent them back, if earlier). For returns made under our extended 30-day policy, refunds are issued within 10 business days of approval.

Refunds are made to your original payment method. Please note it can take a few additional days for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at support@oliviajeanboutique.com.

Contact Information

Store name: Olivia Jean Boutique

Company name: HMU Commerce

Company Address: Middeleeuwen 24, 7722ZB, Dalfsen, The Netherlands

Warehouse Address: 726 Pinebank, Tullygally, Craigavon, BT65 5DA, United Kingdom

Phone: [telefoonnummer invullen]

Email: support@oliviajeanboutique.com

Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.